SHIPPING FAQ: 

HOW MUCH IS SHIPPING?

  • We offer FREE SHIPPING on orders of $30 or more

 WHERE DO WE SHIP?

  • We do ship to US and Canada
  • HOW DO WE SHIP?
  • Orders are shipped via USPS, UPS, within 1-3 business days of placing an order. 
  • All orders shipped From a Maryland address
  • Please note that we don’t ship on Saturdays, Sundays, or national holidays.

RETURNS FAQ: 

WHAT IS YOUR RETURN POLICY?

If you don’t love it, you can return it for a full refund. Your happiness is our number one concern. Returns are always hassle-free and easy within 10 days of the shipment date for a full refund, less the original shipping cost, packaging & return label fee. As with everything, there are always exceptions and you can rest assured that we handle each return personally and individually. 

 

To begin a return for an item from your order.

 Things to keep in mind to receive a full refund:

  • All products must be returned in new, undamaged condition in original protective packaging.

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WHAT HAPPENS IF MY ITEM(S) ARRIVE DAMAGED?

Ship happens! Sometimes your item/s can arrive broken in shipping. When this happens, we get a replacement shipped to you as quickly as humanly possible. All we need from you is an email within the 10 days of the shipment date and photos of the damage. Any damages reported after the 10 days cannot be refunded. Email us at info@serenitynature.com

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